| Toor's Daycare Center - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | September 17, 2021 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing [CCFL] received a complaint on September 10, 2021, alleging concerns of care and supervision. The allegations included the following details: Care and supervision – Inappropriate guidance with restraint All areas of the complaint were fully investigated. Evidence was received and reviewed from interviews, an inspection of the physical facility, and documentation. The following contraventions were substantiated: Child Care Licensing Regulation (CCLR) - Section 52(1)(b) Harmful actions not permitted - Section 57(2)(c) Records and reporting - Section 19(1)(a) Staffing - Section 19(1)(b) Staffing - Section 19(4)(a) Staffing |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14270 - CCLR s.52(1)(b) | A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to any of the following: (b) confinement or physical restraint by an employee, except as authorized in a child care's plan if the care plan includes instructions respecting behavioural guidance. Observation: Licensee confirmed the incident as alleged and that the guidance stragegy is used regularly. Corrective action: Corrective action plan required - education provided |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Monitor corrective action plan and provide resources and education |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on October 18, 2021. |
