| Caring Hearts Child Care - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | September 02, 2020 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing [CCFL] received a complaint on August 5, 2020 alleging concerns regarding Care and Supervision. The allegations included the following details: - A staff member was heard yelling outside and was observed to hit a child on the back of the head. All areas of the complaint were fully investigated. Evidence was received and reviewed from video footage of the incident, interviews, an inspection of the physical facility and documentation. The following contraventions were substantiated: - Child Care Licensing Regulation (CCLR) Section 51(1)(a) Behavioural Guidance - CCLR Section 19(2)(b) Staffing Requirements |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 12110 - CCLR s.19(2)(b) | A licensee must not employ a person in a community care facility unless the licensee is satisfied, based on the information available to the licensee under subsection (1) and the licensee's or, in the case of an employee who is not the manager, the manager's own observations on meeting the person, that the person (b) has the personality, ability and temperament necessary to manage or work with children. Observation: Licensing determined the manager's actions did not meet the ability and temperament necessary to manage or work with children. Corrective action: Corrective action plan required |
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: Licensing determined that inappropriate behavioural guidance was used. Corrective action: Corrective action plan required |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. - A health and safety plan is required to be submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. - Licensee has provided educational training courses for the Manager who remains as a supervised support staff until courses are completed. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on September 21, 2020. |
