| Brightstart Children's Academy Ltd - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | August 19, 2021 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on June 14, 2021, regarding care and supervision. The following concern was alleged: -A staff was observed holding a crying child on the ground and yelling at them. All areas of the complaint were fully investigated. Evidence was collected through interviews and a review of records. Licensing determined the following contraventions: -Child Care Licensing Regulation Section 19(3) Character and skill requirements -Child Care Licensing Regulation Section 52(1)(b)(c) Harmful actions not permitted -Child Care Licensing Regulation Section 58(2) Care plans |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 12130 - CCLR s.19(3) | Without limiting subsection (2), if the duties of an employee include care for a child who requires extra support, a licensee must ensure that the employee has the training and experience and demonstrates the skills necessary to care for that child. Observation: CCFL determined staff lacked information on how to implement strategies and provide appropriate care to a child who required extra support. Corrective action: Corrective action required. |
| 14270 - CCLR s.52(1)(b) | A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to any of the following: (b) confinement or physical restraint by an employee, except as authorized in a child care's plan if the care plan includes instructions respecting behavioural guidance. Observation: CCFL determined the use of restraints are not in a child's care plan. Corrective action: Corrective action required. |
| 14280 - CCLR s.52(1)(c) | A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to any of the following: (c) harsh, belittling or degrading treatment by an employee or another child, whether verbal, emotional or physical, that could humiliate the child or undermine the child's self respect. Observation: CCFL determined a staff used inappropriate guidance methods. Corrective action: Corrective action required. |
| 19250 - CCLR s.58(2)(a) | The licensee must (a) develop the care plan in consultation with a parent of the child requiring extra support and any person requested by the parent. Observation: CCFL determined a care plan was not developed in conjunction with the child's parent or medical professional. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
