| Brightstart Children's Academy Ltd - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | June 01, 2021 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing [CCFL] received a complaint on May 5, 2021, alleging concerns of care and supervision. The allegations included the following details: - A staff allegedly hit a child in the face. All areas of the complaint were fully investigated. Evidence was received and reviewed from interviews; an inspection of the physical facility and documentation. The following contraventions were substantiated: - Community Care and Assisted Living Act (CCALA) · Section 51(1) Behavioural Guidance · Section 52(1) Harmful actions not permitted · Section 56(2) Community care facility records and policies |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 13071 - CCLR s.56(2) | A licensee must ensure that the policies and procedures referred to in subsection (1) are implemented by employees. Observation: Licensing observed facility policies were not followed in relation to the recording of incidents. Corrective action: Corrective action plan required |
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: Licensing observed guidance techniques used with a child were not appropriate to that child's developmental level. Corrective action: Corrective action plan required |
| 14270 - CCLR s.52(1)(b) | A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to any of the following: (b) confinement or physical restraint by an employee, except as authorized in a child care's plan if the care plan includes instructions respecting behavioural guidance. Observation: Licensing observed behavioural guidance techniques used were not part of a child's care plan. Corrective action: Corrective action plan required |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Corrective action plan required and reviewed. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on June 16, 2021. |
