| Caring Hearts Child Care - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | May 26, 2022 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing [CCFL] received a complaint on May 12, 2022, alleging concerns including the following details: Care and supervision - A staff was observed to drag a child from the top of a fence and physically and verbally guide them All areas of the complaint were fully investigated. Evidence was received and reviewed from interviews and documentation. The following contravention/s were cited: Child Care Licensing Regulations (CCLR) - Section 51 (1)(a) - Behavioural Guidance |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: Licensing determined inappropriate guidance techniques by one staff Corrective action: Provide a corrective action plan to Licensing |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review of corrective action plan |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on June 28, 2022. |
