| Frog Hollow Montessori House - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | November 17, 2022 |
| Reason for Investigation | - Care and supervision - Nutrition and food services |
| Report of Findings |
|---|
| Licensing received a complaint on August 3, 2022 and additional information received August 23, 2022, regarding care and supervision and nutrition and food services. The following details were provided: - The Manager and staff used inappropriate guidance practices - Staff threaten children - A child was made to wear a mask - Children are not allowed to be comforted with a hug - Children are denied food and water All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations. Licensing determined the following contraventions: Child Care Licensing Regulation (CCLR) section 19(2)(c) – Character and skill requirements CCLR section 34(2)(a) - Group sizes and employee to child ratios CCLR section 51(1)(a) – Behavioural Guidance CCLR section 56(1)(b) – Community care facility records and policies |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 12120 - CCLR s.19(2)(c) | A licensee must not employ a person in a community care facility unless the licensee is satisfied, based on the information available to the licensee under subsection (1) and the licensee's or, in the case of an employee who is not the manager, the manager's own observations on meeting the person, that the person (c) has the training and experience and demonstrates the skills necessary to carry out the duties assigned to the manager or employee. Observation: The Manager failed to demonstrate the training, experience, and skills necessary to carry out the duties assigned to the Manager. Corrective action: Corrective action plan required |
| 12430 - CCLR s.56(1)(b) | A licensee must keep current records of each of the following: (b) for each employee, the records required under section 19 (1) [character and skill requirements]. Observation: One Staff record was not current and available for review. Corrective action: Corrective action plan required. |
| 14020 - CCLR s.34(2)(a) | Without limiting subsection (1), a licensee must ensure that (a) children attending a community care facility are divided into groups, with each group having no more children than that permitted in Schedule E. Observation: It was confirmed that children were not divided into groups as permitted in Schedule E. Corrective action: Corrective action plan required. |
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: Behavioural guidance provided was not appropriate to the age and development of the child receiving the guidance. Corrective action: Corrective action plan required |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on January 11, 2023. |
