| Caring Hearts Child Care - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | July 30, 2020 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On July 23, 2020, Licensing received a concern regarding Care and Supervision. The complainant provided the following details: Care and Supervision: - Inappropriate guidance - Staff use iPads and are not supervising or attending to children’s needs outdoors All areas of the complaint were fully investigated. Evidence was obtained through interviews. Licensing determined the following contravention: - Child Care Licensing Regulation (CCLR) section 51(1)(a) Behavioural Guidance |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: A staff member had inappropriate verbal interactions with children in care. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
