Brightstart Children's Academy Ltd - Complaint Information |
General Details | |
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Facility Type | Child Care - 300 |
Investigation Completed | August 06, 2021 |
Reason for Investigation | - Care and supervision |
Report of Findings |
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Licensing recieved a complaint on July 13, 2021 alleging the following: Care and Supervision: - A staff uses inappropriate guidance techniques. All areas of the complaint were fully investigated. Evidence was collected through interviews. Licensing determined the following contravention: - Child Care Licensing Regulation Section 51 (1)(a) - Behavioural Guidance |
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
Code | Category/Description |
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14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: Licensing determined that behavioural guidance techniques used in the facility were not always appropriate. Corrective action: Corrective action required. |
Actions Required by Licensee/Operator | |
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- Corrective action plan to be developed and submitted. |
Action Required by Licensing Officer or Medical Health Officer | |
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- Review corrective action plan |