Kids Club Child Care Centre Ltd. (McMillan Rd) - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedOctober 19, 2020
Reason for Investigation - Policies and procedures
Report of Findings
Licensing received a complaint on September 25, 2020, alleging concerns regarding policies and procedures.
The following information was obtained:
- The facility is not following one of its policies

All areas of the complaint were fully investigated. Evidence for analysis was obtained through a phone interview and review of facility policy/procedures and log book.

Licensing determined the following contravention:
- Child Care Licensing Regulation, section 56 (2) ; written policies and procedures – Implemented by employees.
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
13071 - CCLR s.56(2)A licensee must ensure that the policies and procedures referred to in subsection (1) are implemented by employees.
Observation: Licensing determined that employees did not follow through with the facility's policy.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.