| Peace Portal Seniors Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | April 23, 2020 |
| Reason for Investigation | - Staffing - Care and supervision - Medication |
| Report of Findings |
|---|
| On March 6, 2020, Licensing received a complaint alleging concerns related to medication, care and supervision, and staffing. The allegations included the following details: Medication: - Persons in care (PICs) are receiving large doses of medications to facilitate daily care. Care and Supervision: - Staff did not follow the policies and procedures in moving a PIC to another facility. - Inappropriate referrals are being made to an external agency. Staffing: - Staff don't know the PICs care needs. - Staffing changes have been made on short notice. - It is challenging to get a hold of staff when phoning the facility. - There has been transitioning in the facility management. All areas of the complaint were thoroughly investigated. Evidence was received and reviewed from interviews, person in care records, correspondence with the facility, and inspection. The following contraventions were determined: - Residential Care Regulation - Section 85 (1)(d) Policies and procedures. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: Licensing determined staff did not follow the policies and procedures in transferring a person in care to another facility. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
