| Peace Portal Seniors Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | May 21, 2021 |
| Reason for Investigation | - Policies and procedures - Care and supervision - Medication |
| Report of Findings |
|---|
| On April 13, 2021, Licensing received a complaint alleging concerns related to policies and procedures, medication, and care and supervision. The allegations included the following details: Policies and Procedures: - There were charges to an account that should not have been applied Medications: - Medications were not administered as requested Care and Supervision: - Systemic issues related to the care of a person in care and meeting their care needs All areas of the complaint were thoroughly investigated. Evidence was received and reviewed from interviews, person in care records, and correspondence with the facility. The following contraventions were determined: - Residential Care Regulation - Section 61 Self-monitoring of community care facility - Residential Care Regulation - Section 81(4)(a) Care plan needed if more than 30 day stay |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 30240 - RCR s.61 | A licensee must regularly monitor the physical environment of the community care facility, and the care and services provided by it, to ensure that the requirements of the Act and this regulation are being met. Observation: It was determined there were instances of missing documentation. Corrective action: Corrective action required. |
| 34740 - RCR s.81(4)(a) | A licensee must ensure that (a) the implementation of each care plan is monitored on a regular basis to ensure proper implementation. Observation: It was determined the Activities of Daily Living sheet could not be located which would have documented specific care needs for the person in care. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
