| Educare Children's Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | December 20, 2023 |
| Reason for Investigation | - Care and supervision - Records and reporting |
| Report of Findings |
|---|
| Community Care Facilities Licensing (CCFL) received a complaint on December 14, 2023 regarding Care and Supervision. All areas of the complaint were fully investigated. Evidence was collected through interviews, observations and a review of documentation. Licensing confirmed that staff failed to immediately notify a parent of a child's injury. A contravention to section 55(1)(b) of the Child Care Licensing Regulation (Notification of Illness or Injury) was determined. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 19020 - CCLR s.55(1)(b) | A licensee must immediately notify a parent or emergency contact if, while under the care or supervision of the licensee, the child (b) is involved in, or may have been involved in, a reportable incident described in Schedule H. Observation: Staff failed to immediately notify a child’s parent of an injury. Corrective action: Corrective action plan to be submitted To be corrected by: Corrective action plan to be submitted |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan |
