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White Rock Seniors Village - Complaint Information
General Details
Facility TypeAdult Residential Care - 100
Investigation CompletedMarch 24, 2020
Reason for Investigation - Physical facility, equipment & furnishings
- Care and supervision
Report of Findings
On February 5, 2020, Licensing received a complaint alleging concerns related to care and supervision, and physical facility. The allegations included the following details:

Care and Supervision:
- The doctor was not notified regarding the change in a condition of a person in care.

Physical Facility:
- There is a pest issue and cleanliness is a concern for the entire facility.
- Soiled clothing was stored for a person in care.

All areas of the complaint were thoroughly investigated. Evidence was received and reviewed from interviews, person in care records, correspondence with the facility, and inspection.

The following contraventions were determined:
- Residential Care Regulation - Section 83 (4) Nutrition Plan.
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
39320 - RCR s.83(4)(a)Subject to subsection (5), a licensee, other than a licensee who provides a type of care described as Hospice, must (a) ensure that each person in care is weighed at least once each month.
Observation: It was determined a weight was not documented.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.