| White Rock Seniors Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | December 10, 2020 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On November 17, 2020, Licensing received a complaint alleging concerns related to care and supervision. The allegation included the following details: - Persons in care were involved in a reportable incident. All areas of the complaint were thoroughly investigated. Evidence was received and reviewed from interviews, and correspondence with the facility. The following contraventions were determined: - Residential Care Regulation (RCR) 61 – Self monitoring of community care facility, - RCR Section 77 (2)(d) – Reportable incidents, - RCR Section 81 (4)(b)(i) – Care plan needed if more than 30 day stay, and - RCR Section 82 - Implementation of care plans. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 30240 - RCR s.61 | A licensee must regularly monitor the physical environment of the community care facility, and the care and services provided by it, to ensure that the requirements of the Act and this regulation are being met. Observation: Licensing determined there were many gaps in documentation that staff were to complete. Corrective action: Corrective action required. |
| 34750 - RCR s.81(4)(b)(i) | A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care. Observation: Licensing determined a care plan was not current. Corrective action: Corrective action required. |
| 34780 - RCR s.82 | A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan. Observation: Licensing determined staff were not following care plans. Corrective action: Corrective action required. |
| 39100 - RCR s.77(2)(d) | Subject to subsection (3), if a person in care is involved in a reportable incident, the licensee must immediately notify (d) the funding program, if any. Observation: Licensing determined that the funding program was not notified of a reportable incident. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
