| Kiddie Kollege Langley - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | July 25, 2019 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on June 4, 2019 alleging concerns related to care and supervision. The allegations included the following details: - Inappropriate guidance & discipline strategies - Inappropriate staff interactions -Continuous supervision was not provided All areas of the complaint were fully investigated. Licensing conducted interviews and reviewed facility records. Licensing determined the following contraventions: - CCLR Section 52(1) (c)Harmful actions not permitted The Licensee must submit a corrective action plan. Licensing will review the plan and conduct a follow up. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14280 - CCLR s.52(1)(c) | A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to any of the following: (c) harsh, belittling or degrading treatment by an employee or another child, whether verbal, emotional or physical, that could humiliate the child or undermine the child's self respect. Observation: Licensing confirmed through interviews that a staff's guidance and interactions with children were inappropriate. Corrective action: Please provide a written response to outline your corrective action plan. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
