| Brightstart Children's Academy Ltd - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | November 10, 2021 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on October 12, 2012, regarding care and supervision. The following concerns were alleged: -A staff was observed using inappropriate guidance and discipline with a child. -Children were in chairs for extended periods without food or activities. All areas of the complaint were fully investigated. Evidence was collected through interviews and a review of documentation. Licensing determined the following contravention: -Child Care Licensing Regulation Section 51(1)(a) Behavioral guidance |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: A staff person used inappropriate guidance with a child. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
