| Educare Early Learning (Langley) - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | April 15, 2020 |
| Reason for Investigation | - Policies and procedures - Care and supervision - Nutrition and food services - Records and reporting |
| Report of Findings |
|---|
| On February 19th, 2020, Licensing received a concern regarding care and supervision and records and reporting. The complainant provided the following details: Care and supervision: - Staff give ‘time out’ to children which is not referenced in facility policies. - Staff communicate to children using threatening language. - A child sustained injuries during play fighting activities. Records and Reporting: - A child's injuries were not reported to a parent on 2 occasions. All areas of the complaint were fully investigated. Evidence was obtained through interviews, records and observations. Licensing determined the following contraventions: - Child Care Licensing Regulation (CCLR) Section 55(1)(a) Notification of illness or injury. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 19010 - CCLR s.55(1)(a)(1.1) | A licensee must immediately notify a parent or emergency contact if, while under the care or supervision of the licensee, the child (a) becomes ill or is injured.(1.1) In the case of a licensee who provides a care program described as Child-minding, the parent to be notified under subsection (1) is the parent who is on the premises on which the child-minding service operates. Observation: Notification of injury was not provided to parent Corrective action: Corrective action plan is required to be submitted |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review corrective action plan |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on June 01, 2020. |
