| Educare Early Learning (Langley) - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | December 10, 2019 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on September 6, 2019, regarding care and supervision, environment and records. The following details were provided: - Staff do not meet qualifications - The ratio of staff to children is not sufficient - Children are moved between the Group Child Care (under 36 months) and Group Child Care (30 months to school age) exceeding the number of children under 36 months - The Group Child Care (30 months- school age) exceeded the maximum capacity of the room - The Manager is observed smoking and/or vaping outside at pick up and drop off times - There are no registration records for a child in care. All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations. Licensing determined the following contraventions: -Child Care Licensing Regulation (CCLR) section 34(1)(2)(a)(b) Group sizes and employee to child ratios -CCLR section 56(1)(b) Community care facilities records and policies |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 12430 - CCLR s.56(1)(b) | A licensee must keep current records of each of the following: (b) for each employee, the records required under section 19 (1) [character and skill requirements]. Observation: current records were not kept. Corrective action: corrective action required. |
| 14010 - CCLR s.34(1) | A licensee must ensure that children are adequately supervised by qualified employees in sufficient numbers to meet the needs of each child. Observation: It was confirmed that children were not adequately supervised. Corrective action: Corrective action plan required |
| 14020 - CCLR s.34(2)(a) | Without limiting subsection (1), a licensee must ensure that (a) children attending a community care facility are divided into groups, with each group having no more children than that permitted in Schedule E. Observation: It was confirmed that children were not divided into groups according to Schedule E. Corrective action: Corrective action plan required |
| 14030 - CCLR s.34(2)(b) | Without limiting subsection (1), a licensee must ensure that (b) the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E. Observation: It was confirmed that the ratio of employees to children attending the facility was less than permitted in Schedule E. Corrective action: Corrective action plan required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review corrective action plan |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on December 16, 2019. |
