| Fellburn Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | January 25, 2023 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On November 15 2022, Licensing received a complaint alleging concerns regarding care and supervision. The allegation included the following information: - inadequate care for a PIC who fell - family was not notified after PIC sustained a fall All areas of the complaint were fully investigated. Evidence was collected through review of documentation and communications with the facility management. The following contraventions were determined: - Residential Care Regulation Section 54(2)(a) General health and hygiene - Residential Care Regulation Section 85(1)(d) Policies and procedures |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: The facility’s falls policy was not implemented as staff did not document post fall assessments as required. Corrective action: Corrective action required. |
| 34160 - RCR s.54(2)(a) | A licensee must (a) assist persons in care to obtain health services as required. Observation: Staff failed to contact the PIC’s medical practitioner when a decrease in the PIC’s mobility was observed and and it was accompanied with pain over a 5 day period. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
