| Harmony Court Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | August 11, 2023 |
| Reason for Investigation | - Care and supervision - Nutrition and food services |
| Report of Findings |
|---|
| Licensing received a complaint on July 25, 2023 regarding care and supervision, and nutrition. All areas of the complaint were fully investigated. Licensing gathered and reviewed facility records. Licensing confirmed that staff failed to notify a person in care's (PIC) representative of a skin tear to the PIC. A contravention to section 76(1) of the Residential Care Regulation (Notification of illness and injury) was determined. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 39060 - RCR s.76(1) | If a person in care becomes ill or is injured while under the care or supervision of a licensee, the licensee must immediately notify the parent or representative, or contact person, of the person in care. Observation: The staff failed to notify the family of the person in care's skin tear. Corrective action: The Licensee must immediately notify the parent, representative, or contact person if a person in care become ill or is injured. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
