Brentwood Nursery School - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedMay 29, 2023
Reason for Investigation - Policies and procedures
- Records and reporting
Report of Findings
On May 15, 2023, Licensing received a complaint alleging concerns regarding Records and Reporting, Policies and Procedures, and Programming.

The following concerns were raised:
-Child A’s care plan was not being followed
-An individual requested a copy of a policy and did not receive it
-The preschool program is not going outside for a minimum of 20 minutes a day

All areas of the complaint were fully investigated. Evidence was collected through: An interview with the Manager, and a review of evidence. Licensing determined the following contraventions:
-Child Care Licensing Regulation (CCLR) Section 56 (1)(d)-Policies and Procedures
-CCLR Section 44(3)(4)(5)- Program
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
13060 - CCLR s.56(1)(d)A licensee must keep current records of each of the following: (d) written policies and procedures that are intended to guide employees in the care and supervision of children.
Observation: Through an interview with the Manager and a review of evidence, the facility did not have an Active play, Screen use, or Behavioural Guidance policy.
Corrective action: Corrective action plan and policies and procedures to be developed and submitted.
18060 - CCLR s.44(3)(4)(5)A licensee, other than a licensee providing a care program described as Occasional Child Care, must provide each child with daily outdoor play periods unless weather conditions would make it unreasonable to do so. (4) Despite subsection (1), a licensee who provides a care program described as Occasional Child Care need not provide a program of outdoor activities. (5) Despite subsection (3), that subsection applies to a licensee who provides a care program described as Child-minding only if the program provides care for 3.5 hours or more each day.
Observation: Through an interview with the Manager, Licensing determined that the children were not being provided with 20 minutes of outdoor play on a daily basis.
Corrective action: Corrective action plan to be developed and submitted.
Actions Required by Licensee/Operator
- Corrective action plan to be developed and submitted.
Action Required by Licensing Officer or Medical Health Officer
- Review corrective action plan
Status Update
No further action required. All contraventions have been addressed.
Updated on August 28, 2023.