| CareLife Fleetwood - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | July 15, 2022 |
| Reason for Investigation | - Care and supervision - Nutrition and food services |
| Report of Findings |
|---|
| On April 22, 2022, Licensing received a complaint alleging concerns related to care and supervision, and nutrition and food services. The allegations included the following details: Care and Supervision: - Appropriate medical intervention and care was not provided. - Staff allegedly hit a person in care. Nutrition and Food Services: - Meals provided were not appropriate to the care needs of a person in care. - There was no communication provided to the representative regarding the care plan and meal intake. - Staff are not force feeding during mealtimes. All areas of the complaint were thoroughly investigated. Evidence was received and reviewed from interviews, correspondence with the facility, and inspection. The following contraventions were determined: - Residential Care Regulation - Section 82 Implementation of care plans. - Residential Care Regulation - Section 85 (1)(d) Policies and procedures. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34780 - RCR s.82 | A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan. Observation: It was determined that staff didn't document a person in care's intake for twenty-three meals. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on July 26, 2022. |
