| BrightPath Maple Ridge - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | December 23, 2021 |
| Reason for Investigation | - Care and supervision - Hygiene & communicable disease control |
| Report of Findings |
|---|
| Licensing received a complaint on October 19, 2021, regarding care and supervision, policies and procedures, Licensing, and physical facility concerns. The following details were provided: - Inappropriate guidance practices - Staff to child ratio not met - Staff are not trained - Policies and Procedures are not being followed - Two different Licenses posted - Cleaning is not completed All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations. Licensing determined the following contraventions: - Child Care Licensing Regulation (CCLR) section 13(3) Environment - CCLR section 19(1)(d) Character and skill requirements - CCLR section 34(2)(b) Group sizes and employee to child ratio - CCLR section 59(a) Records must be available |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 11020 - CCLR s.13(2) | A licensee must ensure that the community care facility and the furniture, equipment and fixtures within it are clean and in good repair while children are in attendance. Observation: The toilets were not cleaned daily. Corrective action: Corrective action plan required. |
| 12070 - CCLR s.19(1)(d) | A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (d) copies of any diplomas, certificates or other evidence of the person's training and skills. Observation: Copies of any evidence of the person's training and skills were not obtained. Corrective action: corrective action plan required. |
| 14030 - CCLR s.34(2)(b) | Without limiting subsection (1), a licensee must ensure that (b) the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E. Observation: Staff to child ratio did not meet the requirements set out in schedule E Corrective action: corrective action plan required. |
| 19320 - CCLR s.59(a) | In respect of a record referred to in this Division, a licensee must (a) keep in a single place at the community care facility the records referred to in sections 56 to 58. Observation: Employee record was not kept in a single location at the community care facility Corrective action: addressed on site |
| Actions Required by Licensee/Operator | |
|---|---|
| - Licensee has addressed some contraventions. Corrective action plan required to be submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review Corrective action plan |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on January 10, 2022. |
