Educare Children's Centre - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedJanuary 25, 2022
Reason for Investigation - Hygiene & communicable disease control
- Program
Report of Findings
Community Care Facilities Licensing [CCFL] received a complaint on December 13, 2021, regarding hygiene and communicable disease control measures, and outdoor programming.

The following details were provided:
- inadequate hygiene practices
- inappropriate diaper changing practices
- children are not playing outdoors

All areas of the complaint were fully investigated. Evidence was obtained through interviews with staff and the Manager, observations and reviewing policies.

CCFL determined the following contraventions to the Child Care Licensing Regulation (CCLR):
- 46 (1) Hygiene and Communicable Disease control
- 44 (3)(4)(5) Program of Activities
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
15030 - CCLR s.46(1)A licensee must establish a program to instruct children in, and to practise the rules of, health and hygiene.
Observation: Licensing determined through observations that staff did not wash their hands before and after changing children's individual diapers.
Corrective action: Corrective action plan to be developed
18060 - CCLR s.44(3)(4)(5)A licensee, other than a licensee providing a care program described as Occasional Child Care, must provide each child with daily outdoor play periods unless weather conditions would make it unreasonable to do so. (4) Despite subsection (1), a licensee who provides a care program described as Occasional Child Care need not provide a program of outdoor activities. (5) Despite subsection (3), that subsection applies to a licensee who provides a care program described as Child-minding only if the program provides care for 3.5 hours or more each day.
Observation: Licensing determined through interviews with staff and the Manager, and observations, that children do not play outdoors on a daily basis.
Corrective action: Corrective action plan to be developed.
Actions Required by Licensee/Operator
- Corrective action plan to be developed and submitted.
Action Required by Licensing Officer or Medical Health Officer
- Review and monitor corrective action plan > Follow up inspection required.