Building Blocks - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedSeptember 03, 2021
Reason for Investigation - Physical facility, equipment & furnishings
- Care and supervision
Report of Findings
Licensing received a complaint on August 31, 2021, regarding Nutition, Care and Supervision, and Physical Facility.

The following details were provided:
Nutition
- Children are provided inappropriate food
- Child's limch was withheld as a form of punishment

Care and Supervision
- A child received inappropriate behavioural guidance the Licensee

Physical Facility
- The garbage can is not changed freqeuently
- Flies have been seen in the facility

All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations.
Licensing determined the following contravention:
- Child Care Licensing Regulation (CCLR) section 51(1)(a) Behavioural Guidance
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
14220 - CCLR s.51(1)(a)A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance.
Observation: Licensing determined that guidance strategies used with a child were inappropriate.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.
Status Update
No further action required. All contraventions have been addressed.
Updated on September 08, 2021.