| Bevan Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | August 30, 2022 |
| Reason for Investigation | - Nutrition and food services |
| Report of Findings |
|---|
| On June 29, 2022, Licensing received a complaint alleging concerns regarding Nutrition and Food Services and Care and Supervision. The allegations included the following details: - Poor food quality and not meeting the PIC's food preferences - the PIC's developed medical conditions which were not addressed in a timely manner leading to a further deterioration in condition. All areas of the complaint were fully investigated. Evidence was collected through review of documentation and communications with the facility management. The following contraventions were determined: - Residential Care Regulation Section 85(1)(a) Polices and procedures |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33220 - RCR s.85(1)(a) | A licensee must do all of the following: (a) have written policies and procedures for the purposes of guiding staff in all matters relating to the care and supervision of persons in care. Observation: There is no policy instructing staff to reweigh PICs when gross discrepancies are noted and to utilize a similar method for weighing PICs to ensure consistency. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
