| PAH Foundation Lodge (The) - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | June 28, 2023 |
| Reason for Investigation | - Care and supervision - Nutrition and food services |
| Report of Findings |
|---|
| On May 15, 2023, Licensing received a complaint alleging concerns related to care and supervision, and nutrition and food services. The allegations included the following details: Care and Supervision: - A person in care has to wait a significant amount of time before being changed by staff. - Staff use their full strength providing care and thereby are hurting the person in care. - There are challenges with medical equipment to meet the care needs of the person in care. Nutrition and Food Services: - A person in care is offered foods that pose a choking risk, and as a result, the person in care will purchase their own food. All areas of the complaint were thoroughly investigated. Evidence was received and reviewed through documentation, and an on-site inspection. The following contraventions were determined: - Residential Care Regulation - Section 85 (1)(d) Policies and procedures. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: It was determined that 93 entries in the care flow sheets were not initialed for by the staff. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
