| Magnolia Gardens - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | December 24, 2019 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On October 15th, 2019, Licensing received a complaint alleging concerns regarding care and supervision. The allegations included the following details: - Staff failed to adequately respond to aggressive behaviour All areas of the complaint were fully investigated. Evidence was received and reviewed from interviews, staff’s written statements, a person in care’s records, and policies and procedures. The following contraventions were determined: - Residential Care Regulation, Section 81(4)(b)(i), Care Plan if more than 30 day stay - Community Care and Assisted Living Act, Section 7(1)(b)(i), Standards to be maintained |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 30280 - CCALA s.7(1)(b)(i) | A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care, Observation: A care plan was not updated to include information necessary to guide staff in mitigating risk. Corrective action: Corrective action plan to be developed and submitted. |
| 34750 - RCR s.81(4)(b)(i) | A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care. Observation: A care plan was not updated to include information necessary to guide staff in mitigating risk. Corrective action: Corrective action plan to be developed and submitted. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
