| Brightstart Children's Academy Ltd - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | November 06, 2020 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Licensing recieved a complaint on Oct. 28, 2020, alleging the following: Care and Supervision: - A staff used inappropriate guidance to direct a child. All areas of the complaint were fully investigated. Evidence was collected through video footage and interviews. Licensing determined the following contravention: - Child Care Licensing Regulation Section 51 (1)(a) - Behavioural Guidance |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: Licensing determined that the behavioural guidance used by staff was inappropriate to the age and developement of the child who was receiving the guidance. Corrective action: Corrective action plan is required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. - Resources provided. |
