| Caring Hearts Child Care - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | November 06, 2020 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On September 10, 2020, Licensing received a concern regarding Care and Supervision. The complainant provided the following details: Care and Supervision: - Inappropriate guidance - Staff use iPads which affects supervision All areas of the complaint were fully investigated. Evidence was obtained through interviews. Licensing determined the following contravention: - Child Care Licensing Regulation (CCLR) Care Plans section 58(2) The Licensee must (a) develop the care plan in consultation. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 19250 - CCLR s.58(2)(a) | The licensee must (a) develop the care plan in consultation with a parent of the child requiring extra support and any person requested by the parent. Observation: A care plan was not in place for a child that required one. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
