Bright Butterfly Child Care Centre Ltd - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedSeptember 09, 2022
Reason for Investigation - Licensing
- Care and supervision
Report of Findings
Licensing received a complaint on Aug 8, 2022, alleging concerns related to Care and Supervision. The following details were provided:

- Guidance and supervision practices
- Mixing service types

All areas of the complaint were fully investigated. Evidence was collected from interviews and records.
Licensing determined the following contravention:

- Child Care Licensing Regulation (CCLR) 34(2)(a) Care and Supervision.
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
14020 - CCLR s.34(2)(a)Without limiting subsection (1), a licensee must ensure that (a) children attending a community care facility are divided into groups, with each group having no more children than that permitted in Schedule E.
Observation: There were times when children from different service types were grouped together in the designated outdoor play area.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.