Smilestones Junior Kindergarten - Langley - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedMarch 29, 2021
Reason for Investigation - Care and supervision
Report of Findings
Community Care Facilities Licensing [CCFL] received a complaint on March 22, 2021 alleging concerns regarding Care and Supervision.

The allegation included the following detail:
- A child was provided with inappropriate behavioural guidance

All areas of the complaint were fully investigated. Evidence was received through interviews, records and onsite inspection of the physical facility.
The Licensing determined the following contravention:

Child Care Licensing Regulations (CCLR)
- Section 56(2)(d) Written Policies and Procedures- in regards to Reportable Incident
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
13060 - CCLR s.56(1)(d)A licensee must keep current records of each of the following: (d) written policies and procedures that are intended to guide employees in the care and supervision of children.
Observation: A current written policy of reportable incidents to guide the staff was not available.
Corrective action: Corrective action required.
To be corrected by: April 15, 2021
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.
Status Update
No further action required. All contraventions have been addressed.
Updated on April 08, 2021.