| Willowbrae Academy Langley - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | August 06, 2021 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on June 25, 2021, regarding the care and supervision concerns. The following details were provided: - unexplained scratches - Inappropriate guidance practices All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations. Licensing determined the following contraventions: - Child Care Licensing Regulation (CCLR) section 51(1)(a) Behavioural guidance |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: It was confirmed that inappropriate guidance practice was being used. Corrective action: Corrective action plan received |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
