Nurturing Hearts Montessori Daycare - Newlands - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedAugust 16, 2023
Reason for Investigation - Care and supervision
Report of Findings
Licensing received a complaint on August 11, 2023, regarding care and supervision.

The following details were provided:
- A child was transported in a car without a booster seat

All areas of the complaint were fully investigated. Evidence was obtained through interviews and documentation.
Licensing determined the following contravention:
- Community Care and Assisted Living Act (CCALA) Section 7(1)(b)(i) Standards to be Maintained
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
14360 - CCALA s.7(1)(b)(i)A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care,
Observation: A child was transported in a car without a booster seat
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.
Status Update
No further action required. All contraventions have been addressed.
Updated on August 16, 2023.