ECEL (Langley) - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedJune 15, 2021
Reason for Investigation - Licensing
- Health and safety of children in care
Report of Findings
On April 9th, 2021, Licensing received a concern regarding Licensing. The complainant provided the following details:

Licensing
- Children and staff, who were directed to isolate by Public Health Orders, were allowed to attend the facility
- Facility Licensee Contact/Manager did not provide the Public Health letters notifying the families of the exposure, isolation or self-monitoring

All areas of the complaint were fully investigated. Evidence was obtained through interviews, records and observations.
Licensing determined the following contraventions:
- Community Care and Assisted Living Act (CCALA) Standards to be maintained 7(1)(b)(i)
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
50050 - CCALA s.7(1)(b)(i)A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care.
Observation: Licensing determined that children and staff were permitted to return to the facility prior to their isolation ending.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.