Nurturing Hearts Montessori Daycare - Newlands - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedJanuary 20, 2022
Reason for Investigation - Care and supervision
Report of Findings
Licensing received a complaint on January 7, 2022, regarding care and supervision, and physical facility.

The following details were provided:
- Inappropriate staff guidance
- Alcohol was present in the facility accessible to children

All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations.
Licensing determined the following contraventions:
- Child Care Licensing Regulation (CCLR) section 17 Hazardous objects and substances
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
11200 - CCLR s.17A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child.
Observation: Alcohol was accessible to children in care.
Corrective action: addressed on site.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.