| First Step Daycare Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | May 21, 2021 |
| Reason for Investigation | - Policies and procedures - Care and supervision |
| Report of Findings |
|---|
| On May 6, 2021, Licensing received a concern regarding Care and Supervision, and Policies and Procedures. The complainant provided the following details: Care and Supervision: -Excessive rest time for those who do not sleep. -Child with wet diaper at pick up time on 3 occasions. Policies and Procedures: -Child was not picked up in a timely manner after school. -Parents restricted from entering classroom for visits. All areas of the complaint were fully investigated. Evidence was obtained through interviews. Licensing determined the following contravention: - Child Care Licensing Regulation (CCLR) Programs of activities 44 (1)(b) A licensee must provide to children a comprehensive and cooridinated program of indoor and outdoor activities that (b) is approrpriate for the age and development of the children in each group in the community care facility. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 18020 - CCLR s.44(1)(b) | A licensee must provide to children a comprehensive and coordinated program of indoor and outdoor activities that (b) is appropriate for the age and development of children in each group in the community care facility. Observation: Records showed that naptime was from 1pm to 3pm daily and the manager said that all children must be in the naproom with the staff. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
