| Forest City Children's Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | December 05, 2023 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing (CCFL) received a complaint on October 10, 2023 regarding care and supervision. All areas of the complaint were fully investigated. Evidence was obtained through interviews and a review of documentation. It was confirmed that the staff made inappropriate comments to crying children, asked other staff not to comfort crying children, and that two staff yelled at children when guiding children’s behaviour. Licensing determined that the following section of Child Care Licensing Regulation was contravened: section 51(1)(a), behavioural guidance. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: Staff made inappropriate comments to children, asked staff not to comfort crying children, two staff yelled at children when guiding children’s behaviour. Corrective action: Corrective action plan to be developed and submitted To be corrected by: Corrective action plan to be developed and submitted |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
