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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
KBOI-AZFLN8

FACILITY NAME
Fellburn Care Centre
SERVICE TYPES
401 Long Term Care (Hospital Act)
FACILITY LICENSE #
LBAA-962LAA
FACILITY ADDRESS
6050 E Hastings St
FACILITY PHONE
(604) 412-6503
CITY
Burnaby
POSTAL CODE
V5B 1R6
MANAGER
Nguyen Nguyen

INSPECTION DATE
May 24, 2018
ADDITIONAL INSP. DATE (multi-day)
June 05, 2018
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
5
ARRIVAL
12:45 PM
DEPARTURE
02:45 PM
ARRIVAL
10:00 AM
DEPARTURE
01:00 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# CHILDREN ENROLLED

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care & Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSP). Evidence for this report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection. A second day was added for the availability of the Licensing Dietician.
The following areas were reviewed:
Licensing
Physical Facility
Staffing
Polices & Procedures
Care & Supervision
Hygiene and Communicable Disease Control
Medication
Nutrition and Food Services
Program
Records and Reporting

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.
Visit the CCFL website at www.fraserhealth.ca/residentialcare for:

· Additional resources and
· Links to the Legislation (CCALA & RCR)

Contraventions
Previous Inspection - Contraventions observed on FIR # have been corrected except for those noted on supplementary pages.
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: On inspection the LO noted:
- wall patches where the painting needed to be completed in several areas
- the blue rim around the tub in the tub room is coming off. The DOC stated this requires regular repair and the lift rubs it off
- there are two spots on the outside common area where the concrete walkway is lifted and causes a tripping hazard. The DOC noted this is repaired regularly as it is caused by the growth of large trees on the property
- 2 bedrooms had baseboards that were lifting
Corrective Action(s): Ensure that all rooms and common areas are maintained in a good state of repair
Date to be Corrected: October 31, 2018

POLICIES AND PROCEDURES: 33070 - RCR s.51(1)(b) - A licensee must have (b) a plan that sets out how persons in care will continue to be cared for in the event of an emergency.
Observation: Inspection of the emergency supplies for the site found that the site does not currently stock food in dry storage for emergency purposes. There are some foods kept in the fridge/freezer storage that is used and restocked regularly. The site has food delivery from Queen's Park several times a day for regular food service. In the event of an emergency where Queen's Park could not deliver food, Burnaby Hospital is the back up. If food delivery was not possible in the event of an emergency current stores would be inadequate for PIC's and staff.
Corrective Action(s): Ensure that the emergency plan includes food available on site for PIC's in the event that food cannot be delivered.
Date to be Corrected: August 31, 2018

HYGIENE AND COMMUNICABLE DISEASE: 35040 - RCR s.63(1) - A licensee must ensure that all food is safely prepared, stored, served and handled.
Observation: On inspection the LO noted on the Parkside dining room fridge and the small nourishment kitchenette room that the temperatures for fridges was missing several dates (20+ in May 2018) there were 4 instances where temperature was recorded that was out of the safe range (above 4 degrees). No action was indicated that there was follow up to ensure appropriate fridge temperature. The RD stated she will look into revising the form to add a column to indicate what action was taken when the fridge is out of range.
Corrective Action(s): Ensure that a system is in place to ensure safe storage of food at safe temperatures with follow up to ensure this is consistently occurring.
Date to be Corrected: July 31, 2018

RECORDS AND REPORTING: 39010 - RCR s.49(2) - A licensee must record the height and weight of each person in care on admission.
Observation: Review of 4 intake records found that 2/4 did not include admission weights. Staff confirmed that weight is occasionally taken from intake documents received, and not taken at the site until the next regular month's weigh time.
Corrective Action(s): Ensure that an intake weight is taken on site for each PIC on admission.
Date to be Corrected: July 31, 2018

RECORDS AND REPORTING: 39330 - RCR s.83(4)(c) - Subject to subsection (5), a licensee, other than a licensee who provides a type of care described as Hospice, must (c) record the weight in the nutrition plan of the person in care.
Observation: Review of the weight records for all PIC's found 1 weight missing in January 2018, 5 missing in March 2018 and 1 missing in May 2018 without any notes as to why it was incomplete.
Corrective Action(s): Ensure that weights are taken and recorded monthly. If a weight cannot be completed document the reason
Date to be Corrected: July 31, 2018


Comments

When reviewing care plans and PIC binders 2/4 nutrition assessments were not current. The current assessments were available on the computer system. It is recommended that the charts all include current information for consistency or all old documents are removed and archived.

For documentation the DOC stated that the interdisciplinary staff (eg. OT/RD) will start documenting their additions to the care plan using the new computer system. Currently nurses are being provided the information and update the care plans.

Currently the referral system from staff to the RD consists of several different systems (communication book, emails, verbal, paper referrals) The DOC stated that the future plan is for all referrals to be initiated through the online program.

It is recommended that questions or comments about the food quality and satisfaction be included as a regular agenda item on the Family/Resident Council as all current satisfaction surveys are collected and reviewed by Queen's Park. The site does not have any of its own data on the satisfaction of their PIC's with food.

The DOC stated that in the dining room a seating plan is being considered. It was discussed that in the event that casual staff are less familiar with PIC's a seating plan would help mitigate the risk of providing an incorrect diet.

There is a pond/fountain filled with water in the open courtyard area that is accessible to PIC's. Although PIC's are generally supervised outside, it is possible to access the area alone and this could be a safety risk. The DOC will discuss this risk with facility maintenance and consider the options to make it safer.

Thank you to the team at Fellburn for their assistance during the inspection.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into complianceNo action required

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.