| The Salvation Army Buchanan Lodge - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | January 04, 2022 |
| Reason for Investigation | - Physical facility, equipment & furnishings - Care and supervision |
| Report of Findings |
|---|
| On September 10, 2021, Licensing received a complaint alleging neglect. The allegations included the following details: - A person in care sustained pressure wounds while in care. - The facility did not properly manage the PIC's wound care and did not make referrals to medical professionals in a timely manner. All areas of the complaint were fully investigated. Evidence was received and reviewed from records, policies and procedures, inspections, and emails. The following contraventions were determined: - Residential Care Regulation (RCR) 81(4)(b)(i) Care plan needed if more than 30 day stay - RCR 85 (1)(d) Policies |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: Licensing determined policies were not implemented by employees. Corrective action: Corrective action required. |
| 34750 - RCR s.81(4)(b)(i) | A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care. Observation: Licensing determined a care plan was not updated accordingly. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
