| Starlight Learning Centre (Fraser Hwy) - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | March 14, 2022 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing [CCFL] received a complaint on March 11, 2022, alleging concerns including the following details: Care and supervision – Sixteen children were observed to be in care with only one staff supervising when walking back from school pick up. All areas of the complaint were fully investigated. Evidence was received and reviewed from interviews and documentation. The following contraventions were cited: Child Care Licensing Regulations (CCLR) - Section 34 (1) – Group sizes and employee to children ratios - Section 56 (4) – Community care facility records and policies |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 13071 - CCLR s.56(2) | A licensee must ensure that the policies and procedures referred to in subsection (1) are implemented by employees. Observation: Licensing determined that facility transportation policy was not being followed on two occasions. Corrective action: Corrective action plan provided. |
| 14010 - CCLR s.34(1) | A licensee must ensure that children are adequately supervised by qualified employees in sufficient numbers to meet the needs of each child. Observation: Licensing determined that staff to child ratios were not appropriate to ensure safe care on two occasions. Corrective action: Corrective action plan provided |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on March 14, 2022. |
