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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
KTRR-C3KUEH

FACILITY NAME
Raven House
SERVICE TYPES
140 Community Living
FACILITY LICENSE #
PWIN-6SVT38
FACILITY ADDRESS
841 Levis St
FACILITY PHONE
(604) 931-1547
CITY
Coquitlam
POSTAL CODE
V3J 6A2
MANAGER
Bryan Davis

INSPECTION DATE
June 01, 2021
ADDITIONAL INSP. DATE (multi-day)
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
4.25
ARRIVAL
09:25 AM
DEPARTURE
01:40 PM
ARRIVAL
DEPARTURE
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care and Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DLSOP). Evidence for this report was based on the licensing officer’s observations, review of the facility records, and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
· Licensing
· Hygiene and Communicable Disease Control
· Physical Facility
· Medication
· Staffing
· Nutrition and Food Services
· Policies and Procedures
· Programming
· Care and Supervision
· Records and Reporting

As part of this Routine Inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year ‘historical’ review of the facility’s compliance and operation.
Visit the CCFL website at :http://www.gov.bc.ca/residentialcarefacility
· Additional resources, and
· Links to the Legislation (CCALA and RCR)

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31760 - RCR s.35(1)(c) - A licensee must provide the following appropriately furnished and equipped areas: (c) secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials.
Observation: The chemical/cleaning supply cupboard was observed to be unlocked. A bottle of bleach was observed under the kitchen sink in a cupboard that did not have a lock. Both areas can be accessed by persons in care.
Corrective Action(s): Ensure cleaning agents, chemicals, and hazardous materials are stored in a safe and secure area.
Date to be Corrected: June 4, 2021

STAFFING: 32320 - RCR s.68(4) - A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Observation: Medication Administration Records (MAR) for 2021 were not located in 2 PIC medication binders and a third PIC medication binder did not have MARs for the months of April, May, and June of 2021. The facility medication safety and advisory committee states that MARs are to be included in PIC medication binders in the event that the PICs eMAR cannot be accessed.
Corrective Action(s): Ensure MARs are located in each PIC binder in the event that PIC eMARs cannot be accessed.
Date to be Corrected: June 4, 2021

POLICIES AND PROCEDURES: 33060 - RCR s.51(1)(a) - A licensee must have (a) an emergency plan that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for the evacuation of persons in care.
Observation: Upon review of the facility's emergency supplies, it was observed that the amount of water in the emergency supply kit was insufficient to support persons in care and staff for a period of 3 days. Additionally, the water packets and food rations in the emergency rations kit had the expiry date of 2016 noted on the packages.
Corrective Action(s): Ensure that emergency supplies are adequate to support persons in care and staff for 3 days and that items are not beyond the expiry date noted.
Date to be Corrected: June 21, 2021

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: Upon review of 2 of 3 PIC finances and financial records, the cash on hand for 1 PIC was less than the amount recorded in the PIC ledger. Additionally, a receipt entered in the ledger was not available to verify one recorded disbursement and a receipt for a second disbursement was available but was not entered into the ledger. Facility policy requires staff to obtain receipts, record disbursements accurately, and ensure PIC ledger and cash on hand balance.
Corrective Action(s): Ensure facility policy in the management of person in care finances and records of disbursements is followed by staff, that an accurate record of disbursements made on behalf of persons in care is maintained, and that receipts are retained and reflect disbursements made.
Date to be Corrected: June 21, 2019

HYGIENE AND COMMUNICABLE DISEASE: 35030 - RCR s.54(1) - A licensee must establish a program to instruct, if necessary, and assist persons in care in maintaining health and hygiene.
Observation: Personal hygiene items stored in the upstairs bathroom cupboard could not be identified according to PIC.
Corrective Action(s): Ensure personal hygiene items are stored in a manner that clearly identifies the PIC.
Date to be Corrected: June 21, 2021

MEDICATION: 36170 - RCR s.72(b) - A licensee must ensure that a person in care's medication is returned to the dispensing pharmacy if (b) the expiry date on the medication has passed.
Observation: 1 expired topical medication was stored with current medications.
Corrective Action(s): Ensure expired medications are returned to the pharmacist.
Date to be Corrected: June 21, 2021

RECORDS AND REPORTING: 39320 - RCR s.83(4)(a) - Subject to subsection (5), a licensee, other than a licensee who provides a type of care described as Hospice, must (a) ensure that each person in care is weighed at least once each month.
Observation: 3 out of 3 PIC files were reviewed and it was observed that, over the past 12 month period, the weight of 1 PIC was missing for 1 month during 2021 and 2 months since May 2020. Additionally, a reason for the missing weights had not been recorded as per RCR s. 83(5)(a).
Corrective Action(s): Ensure that each person in care is weighed at least once each month and, if a person in care refuses or is unable to be weighed, ensure the reason why the person in care was not weighed is recorded.
Date to be Corrected: June 21, 2021


Comments

Community Care Facilities Licensing (CCFL) would like to thank staff and management for their time and assistance in completing this routine inspection.
Upon inspection of the downstairs fridge, it was observed that the door and shelf surfaces had patches of dried juice spills. Additionally, spilled spices were observed on the shelf of the spice cupboard and 4 open packages of various dried goods were observed in the kitchen cupboard and had not been labelled with a date or placed in a sealable storage container.
A COVID-19 screening was completed at the facility prior to commencing the inspection. Additionally, a COVID-19 Prevention Checklist was completed and a blank copy was provided to the facility as a resource tool.
In order to minimize time spent on site due to the COVID-19 pandemic, this report was reviewed with facility management via phone conference and a copy emailed to management.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Jun 21, 2021

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.