| Victoria Rest Home Ltd. - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | November 21, 2022 |
| Reason for Investigation | - Licensing - Physical facility, equipment & furnishings - Staffing - Outside Licensing Mandate - Hygiene & communicable disease control - Program |
| Report of Findings |
|---|
| Community Care Facilities Licensing (CCFL) received a complaint on September 29, 2022. The complainant provided the following concerns: - The Licensee did not take measures to reduce risks associated with renovations. - Poor quality food and storage - Inadequate hygiene supplies - Insufficient funds for PICs activities All areas of the complaint were fully investigated. Evidence was received and reviewed through staff interviews, communications with facility management, and a review of documentation. Licensing determined this contravention: Residential Care Regulation- Section 8(2) (ii) - A licensee must not make any structural change to community care facility unless the licensee first submits to a medical health officer a description of how the licensee intends to ensure the health and safety of persons in care while the change is being made. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 30030 - RCR s.8(2)(a)(ii) | A licensee must not make any structural change to a community care facility unless the licensee first (a) submits to a medical health officer (ii) a description of how the licensee intends to ensure the health and safety of persons in care while the change is being made. Observation: Two renovations done in the facility (May 30 and August 9, 2022) without health and safety plan of the persons in care submitted and accepted by Licensing. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Licensee has addressed some contraventions. Corrective action plan required to be submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
