| Kinghaven Treatment Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | March 02, 2021 |
| Reason for Investigation | - Physical facility, equipment & furnishings |
| Report of Findings |
|---|
| On January 13, 2020, Licensing received a complaint alleging concerns related to the physical facility. The allegation included the following details: - Damage was not repaired in a timely manner All areas of the complaint were fully investigation. Evidence was received and reviewed from records, policies and procedures, the complainant and from the Licensee. The following contravention was determined: Residential Care Regulation s.22(1)(b) A licensee must ensure that all rooms and common areas are maintained in a good state of repair. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 31290 - RCR s.22(1)(b) | A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair. Observation: An occupied bedroom window that was reported as damaged in December of 2020 fell out of it's frame to the ground below on January 12, 2021. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on March 03, 2021. |
