Skowkale S'iwesa:ylhem Childcare Centre - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedJanuary 04, 2024
Reason for Investigation - Care and supervision
Report of Findings
Community Care Facilities Licensing [CCFL] received a complaint on December 11, 2023, regarding care and supervision.

All areas of the complaint were fully investigated. Evidence was received and reviewed from interviews, CCTV footage and documentation.

Licensing confirmed the following:
The facility did not report a reportable incident to Licensing as required.
A staff used harmful actions while supervising children.

Therefore, the following contraventions to the Child Care Licensing Regulations were cited:
Section 55(2)(a) – Notification of injury or illness
Section 52(1)(c) – Harmful actions not permitted
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
14280 - CCLR s.52(1)(c)A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to any of the following: (c) harsh, belittling or degrading treatment by an employee or another child, whether verbal, emotional or physical, that could humiliate the child or undermine the child's self respect.
Observation: Licensing determined a staff used harsh and belittling treatment while supervising children.
Corrective action: Corrective action plan required.
Actions Required by Licensee/Operator
- Corrective action plan to be developed and submitted.
Action Required by Licensing Officer or Medical Health Officer
- Review corrrective action plan
Status Update
No further action required. All contraventions have been addressed.
Updated on January 19, 2024.