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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
JBAY-C6WP64

FACILITY NAME
Innervisions Recovery Society Hannah House
SERVICE TYPES
125 Substance Use
FACILITY LICENSE #
ABII-6FZP9K
FACILITY ADDRESS
11982 Laity St
FACILITY PHONE
(604) 466-4215
CITY
Maple Ridge
POSTAL CODE
V2X 5A6
MANAGER
Joanna Schofield

INSPECTION DATE
September 15, 2021
ADDITIONAL INSP. DATE (multi-day)
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
4.33
ARRIVAL
10:00 AM
DEPARTURE
03:20 PM
ARRIVAL
DEPARTURE
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was completed to assess compliance with the: Community Care and Assisted Living Act (CCALA), the Residential
Care Regulation (RCR), and the relevant Director of Licensing Standards of Practice (DOLSOP). Evidence for this report was based on the Licensing
Officer’s observations, review of the facility records, and information provided by the facility staff at the time of inspection.

Care systems reviewed during inspections include:
Licensing
Physical Facility
Staffing
Policies and Procedures
Care and Supervision
Hygiene and Communicable Disease Control
Medication
Nutrition and Food Services
Program
Records & Reporting

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance
identified during the routine inspection and a historical review of the facility’s compliance and operation.

Visit the CCFL website at www.fraserhealth.ca/residentialcare for additional resources and links to the legislation (CCALA & RCR).

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: During the inspection of the physical facility, the following was observed in Building # 1:

1) The face plates for the baseboard heater at the front entrance, for the baseboard heater in the back stairwell heading to the second floor, and for the baseboard heater in the bathroom on the third floor were detached exposing sharp coils behind and require reattachment.
2) The closet door in the downstairs bathroom was removed and leaning up against the wall and requires reinstallation.
3) A window screen was duct taped to a first floor bedroom window which makes removing the screen in the event of an emergency difficult.
4) One fire door's electronic lock mechanism was pulled away from the wall and requires reattachment in order to prevent malfunction.

In Building # 2, the faucet in the second floor kitchen was loose and moved when it was turned on and requires tightening to prevent potential leakage.
Corrective Action(s): Ensure that all rooms and common areas are maintained in a good state of repair.
Date to be Corrected: October 29, 2021

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31300 - RCR s.22(1)(c) - A licensee must ensure that all rooms and common areas are (c) maintained in a safe and clean condition.
Observation: An inspection of the facility's dining room found two places where the linoleum on the floor is buckled and pealing which makes it difficult to keep clean and poses a potential tripping hazard. Additionally, it was observed that a strip of paving stones (approximately 60 cm in length) along the south side of building # 2 are loose and separated posing a potential tripping hazard.
Corrective Action(s): Ensure that all rooms and common areas are maintained in a safe and clean condition.
Date to be Corrected: October 15, 2021

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31760 - RCR s.35(1)(c) - A licensee must provide the following appropriately furnished and equipped areas: (c) secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials.
Observation: The storage room in Building # 1, where cleaning agents and chemical products are stored, was observed to be unlocked with its door propped opened.
Corrective Action(s): Ensure that cleaning agents, chemical products, and other hazardous materials are safely and securely stored.
Date to be Corrected: September 17, 2021

STAFFING: 32020 - RCR s.37(1)(b) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (b) character references in respect of the person.
Observation: A review of staff files found that for two employees only one character reference had been obtained for each.
Corrective Action(s): Ensure that no person is employed unless the manager has obtained at least two character references in respect of the person.
Date to be Corrected:

STAFFING: 32040 - RCR s.37(1)(d) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (d) copies of any diplomas, certificates or other evidence of the person's training and skills.
Observation: A review of staff files found two staff had expired first aid certificates (one expired in January 2019 and the other in April 2020) and one staff with an expired Food Safe certificate (it expired in October 2019).
Corrective Action(s): Ensure that copies of any diplomas, certificates, and other evidence of employee training and skills is obtained from employees.
Date to be Corrected: October 29, 2021

STAFFING: 32320 - RCR s.68(4) - A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Observation: A review of medication administration records for persons in care found two instances where medications were not recorded as being administered.
Corrective Action(s): Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Date to be Corrected: September 16, 2021

POLICIES AND PROCEDURES: 33060 - RCR s.51(1)(a) - A licensee must have (a) an emergency plan that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for the evacuation of persons in care.
Observation: The facility's emergency plan did not include any food or water to sustain persons in care and staff for 72 hours in the event of an emergency.
Corrective Action(s): Ensure that an emergency plan sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for the evacuation of persons in care.
Date to be Corrected: October 1, 2021

CARE AND/OR SUPERVISION: 34170 - RCR s.54(2)(b) - A licensee must (b) ensure that a medical practitioner or nurse practitioner can be contacted in an emergency.
Observation: A review of person in care admission records found that for three persons in care there was no record of a medical practitioner's or nurse practitioner's contact information in the event of an emergency. Management relayed that all persons in care are seen by the facility's physician; however, as the facility's physician had recently changed, her phone number had not yet been recorded.
Corrective Action(s): Ensure that a medical practitioner or nurse practitioner can be contacted in an emergency.
Date to be Corrected: September 17, 2021

HYGIENE AND COMMUNICABLE DISEASE: 35020 - RCR s.49(1) - A licensee must require all persons admitted to a community care facility to comply with the Province's immunization and tuberculosis control programs.
Observation: A review of person in care admission records found no evidence of results for tuberculosis skin tests where tuberculosis screening indicated that skin tests were necessary.
Corrective Action(s): Ensure that all persons admitted to a community care facility comply with the Province's immunization and tuberculosis control programs.
Date to be Corrected: October 29, 2021

HYGIENE AND COMMUNICABLE DISEASE: 35040 - RCR s.63(1) - A licensee must ensure that all food is safely prepared, stored, served and handled.
Observation (CORRECTED DURING INSPECTION): An inspection of the facility's kitchen found three open items in the freezer which were not labelled or dated and one rotten watermelon in the fridge. There were also five opened items in a fridge designated for persons in care which were not labelled or dated.
Corrective Action(s): Ensure that all food is safely prepared, stored, served, and handled.
Date to be Corrected:

NUTRITION AND FOOD SERVICES: 37190 - RCR s.66(1) - A licensee must ensure that each person in care receives adequate food to meet their personal nutritional needs, based on Canada's Food Guide and the person in care's nutrition plan.
Observation: A review of the facility's menus found that the current menu had not been audited to ensure that each person in care receives adequate food to meet their personal nutritional needs based on Canada's Food Guide and the person in care's nutritional plan.
Corrective Action(s): Ensure that menu audits are completed to ensure that each person in care receives adequate food to meet their personal nutritional needs based on Canada's Food Guide and each person in care's nutritional plan.
Date to be Corrected: October 1, 2021

RECORDS AND REPORTING: 39490 - RCR s.88(a) - A licensee must keep a record of all of the following: (a) minor accidents, illnesses and medication errors involving persons in care that do not require medical attention and are not reportable incidents.
Observation: During the inspection it was observed (and confirmed by facility management) that the facility does not keep a record of incidents involving persons in care which are not reportable.
Corrective Action(s): Ensure that a record is kept of all minor accidents, illnesses, and medication errors involving persons in care that do not require medical attention and which are not reportable incidents.
Date to be Corrected: October 1, 2021


Comments

Facility management was provided with a paper copy of Fraser Health's COVID-19 Prevention Checklist. Additionally, management was emailed copies of Fraser Health’s TB Screening and Immunization Record Forms (both the staff/volunteer/student forms as well as the resident forms) for their reference and/or use.
Please submit a written response by October 1, 2021 indicating the corrective action taken and/or timeline and plan for compliance with legislative requirements.
This inspection report was not signed as it was reviewed with management over the telephone and sent via email to the site to reduce the amount of time the licensing officer had to spend on site as per COVID-19 prevention measures.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Oct 01, 2021

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.