Waverly Seniors Village - Complaint Information |
General Details | |
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Facility Type | Adult Residential Care - 100 |
Investigation Completed | May 10, 2022 |
Reason for Investigation | - Policies and procedures - Care and supervision |
Report of Findings |
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Licensing received a complaint on March 30th, 2022, alleging concerns regarding Care and supervision, and staffing. The following concerns were raised related to a fall, resulting in injury to a person in care: -implementation of care plans -implementation of policies and procedures -competence of staff to carry out duties assigned All areas of the complaint were fully investigated. Evidence was collected through on-site inspection, reportable incident form, and review of documentation. Licensing determined the following contraventions: -Residential Care Regulation (RCR) s 40(3) -RCR s. 82 -RCR s. 85(1)(d) |
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
Code | Category/Description |
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32120 - RCR s.40(3) | A licensee must not permit an employee to carry out any duties for which the employee does not have the necessary training and experience or demonstrate the necessary competence. Observation: Licensing determined employees did not demonstrate the necessary competence to carry out the required duties. Corrective action: Corrective action required. |
33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: Staff did not follow the facility's lift and transfer policy. Corrective action: Ensure all policies and procedures are implemented by employees. |
34780 - RCR s.82 | A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan. Observation: Licensing determined a PIC's care plan was not implemented or followed. Corrective action: Corrective action required. |
Actions Required by Licensee/Operator | |
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- Corrective action plan to be developed and submitted. |
Action Required by Licensing Officer or Medical Health Officer | |
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- No further action required. All contraventions have been addressed. |
Status Update |
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No further action required. All contraventions have been addressed. |
Updated on July 19, 2022. |