| Amica White Rock - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | March 24, 2020 |
| Reason for Investigation | - Staffing - Care and supervision |
| Report of Findings |
|---|
| On March 12, 2020, Licensing received a complaint alleging concerns related to care and supervision, and staffing. The allegations included the following details: Care and Supervision: - There is a lack of protocol in managing persons in care with aggressive behaviours. - There is inadequate screening and history for new persons in care. Staffing: - There is no visible nursing station and no nursing staff on a care floor with the exception of administering medication. - Inadequate staffing to manage aggressive behaviour situations. All areas of the complaint were thoroughly investigated. Evidence was received and reviewed from interviews, person in care records, correspondence with the facility, and inspection. The following contraventions were determined: - Residential Care Regulation (RCR) - Section 81 (4)(b)(i) Care plan needed if more than 30 day stay. - RCR - Section 85 (1)(d) Policies and procedures. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: It was determined staff did not follow a policy during an incident. Corrective action: Corrective action required. |
| 34750 - RCR s.81(4)(b)(i) | A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care. Observation: It was determined that a care plan was not revised. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
