| Play-N-Grow Childcare Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | February 29, 2024 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing received a complaint on February 23, 2024, regarding Care and Supervision. All areas of the complaint were fully investigated. Evidence was obtained through interviews and a review of facility documents. Licensing confirmed that staff use an inappropriate guidance technique at pick-up time. Therefore, a contravention to Child Care Licensing Regulation section 51(1)(a), Behavioural guidance, was determined. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: The Facility practice at the end of the day is for the children to remain seated in chairs at the front door or in the high chair until they are picked up. Corrective action: A corrective action plan will be submitted to Licensing To be corrected by: March 4, 2024 |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review corrective action plan. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on March 05, 2024. |
