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CEFA - Langley City Centre - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedApril 04, 2023
Reason for Investigation - Care and supervision
Report of Findings
Licensing received a complaint on April 03, 2023, regarding care and supervision. The following details were provided:

- A staff person's qualifications do not meet the requirements of Schedule E.
- Staff person has come from another centre and staffing exemption is expired.
- Facility is not following the staffing requirements as outlined in Schedule E.

All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations. Licensing determined the following contravention:
- Child Care Licensing Regulation (CCLR) Section 34 (2) (b) Group sizes and employee to children ratios.
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
14030 - CCLR s.34(2)(b)Without limiting subsection (1), a licensee must ensure that (b) the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.
Observation: The Manager confirmed that a Responsible Adult is currently working in a Toddler Program and the staffing exemption is for another centre.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.
Status Update
No further action required. All contraventions have been addressed.
Updated on April 04, 2023.